Frequently Asked Questions    

We Are Here To Help You Make Money, Please Read!             updated 05.13.08

We are a distributor that does NOT sell to consumers.  If you are a consumer, please read no further, and please do NOT place an order, instead, please order from a retailer that can provide you with retail services.  Thank you!

Can you send me a catalog?
Do I have to pay for a membership?
Where are your clothes made?
Your prices seem too low, too good to be true, is the merchandise damaged, used or something?
What's your minimum order?
How do I know you guys are legitimate?
How can I use PayPal?
What is the time limit on your "Unlimited Return Privilege"?
Do I have to purchase your "Wholesale Membership Program" in order to get the lowest price?
Can I tell you what kind of customers I have, or the ones I want to attract, and how much I want to spend (including shipping), and have you put my order together for me?
Can I send you a personal check?
How often does your website/merchandise change?
Can I download your pictures and use them on my website/catalog?
How do I know how much my shipping will cost?
How long does it take to get my delivery?
Can I send you a money order for the entire amount including shipping?
Can I pick out the styles I want in a sample pack?
When will you be getting in some new little girls pageant dresses (for example)?
Do you have a showroom, can I visit you in California?
Do your sizes run true?
Do you sell to anyone else in my neighborhood?
Do you sell the fake famous name brands?
Do I have to buy 12 all the same?
Do you ship COD?
How do I place an order when on your website?
What does a "package" mean?
I live outside the U.S., how do I go about getting my order?
I need to order larger quantities of an item than I see offered, do you offer lower prices for larger quantities?
Is all your merchandise pictured on your website?
Do you drop-ship and exactly how does it work?
Do I need to pay sales tax?
When I try to send my order, it keeps asking me to login. What do I do?
Do you guarantee that my customers will like the merchandise that I pick out from your company?
What are Bonus Points?
How do I pay for an order using a Bank Wire - or - Direct Deposit to Bank of America?
How long does a Bank Wire take?
When should I send a Bank Wire?
Do you guarantee that you always have what I ordered in stock?
What is the difference between UPS and the US Postal Service (USPS) when I ship my package outside the USA?

[Q-1.] Can you send me a catalog?[back to top]
[A.] Our ONLY catalog with about 5000 pictures & ALL information is on our web site, truly updated constantly during business hours.

[Q-2.] Do I have to pay for a membership?[back to top]
[A.] NO, not at this time, however, it is best to register now for free as sometime in the future we will be following the Costco business model of paid memberships for "new" members.

[Q-3.] Where are your clothes made?[back to top]
[A.] About 50% are made in the U.S.A.

[Q-4.] Your prices seem too low, too good to be true, is the merchandise damaged, used or something?[back to top]
[A.] No, all merchandise is brand new A-1, 1st quality. One reason the prices are so low is because we work with guaranteed funds only. Another reason is WMS is an off price internet-based company which does business with internet resellers who do not require extensive telephone conversations.  Lastly, we are not a retailer do NOT do business with the consumer/general public. 

[Q-5.] What's your minimum order?[back to top]
[A.] There is no minimum.

[Q-6.] How do I know you guys are legitimate?[back to top]
[A.] Check with your source of how you first heard about us. If you saw one of our print adds, call the editor of the trade paper and ask about us. We've been wholesaling globally since 1988.

[Q-7.] How can I use PayPal?[back to top]
[A.] It is NOT necessary to open a PayPal account to send money using your credit/debit cards to our email address via PayPal - please see the PayPal and credit/debit card link at the bottom left of our pages.  Electronic Check (e-check) or "Instant Payment" may be used only with a PayPal account - if you do not have a PayPal account, it usually takes only a few moments to set one up.

[Q-8.] What is the time limit on your "Unlimited Return Privilege"?[back to top]
[A.] None, as long as the merchandise is pristine, the same as when we shipped, customers can make a return even years later, and, our permission is NOT required for customers to make a return. Please read our Company Policy for full details on our return policy. 

[Q-9.] Do I have to purchase your "Wholesale Membership Program" in order to get the lowest price?[back to top]
[A.] NO, customers get the same low prices from us without it, this program is optional, we do this to help our customers new to the business to get a list of trade publications with suppliers' advertising, establish credit, and receive free gifts from WMS. The better our customers do, the better we do!

[Q-10.] Can I tell you what kind of customers I have, or the ones I want to attract, and how much I want to spend (including shipping), and have you put my order together for me?[back to top]
[A.] Yes, we do it everyday for our customers & we do a great job. They don't have to pick out every single item.

[Q-11.] Can I send you a personal check?[back to top]
[A.] Our banks tells us that out of state checks should be held for 4 weeks to clear, so we return them to the sender rather than put a hold on the order for 4 weeks. We suggest that customers use their credit cards or send a U.S. Postal money order so we can ship immediately. PayPal "e-checks" clear in 4 work days.  Most international orders require a bank wire.

[Q-12.] How often does your website/merchandise change?[back to top]
[A.] Every hour, every business day, because new merchandise arrives daily, maintenance & price reductions are two full time jobs.

[Q-13.] Can I download your pictures and use them on my website/catalog?[back to top]
[A.] Yes, we're happy to help our customers build up their business by using WMS pictures for free.(Hint: right-click on an image and then select "Save Image As..." This will save the picture to "My Pictures." AOL users need to open an Internet Explorer window to save images. For bulk data see our "Data Feed Download" page.) Please Note: Pictures of lingerie with professional models are and remain the copyrighted property of the products' manufacturer and their pictures are not to be shown on eBay, or any other website that they deem as unauthorized. NOTE: WMS reserves the right to block pictures which are linked-to from other sites.

[Q-14.] How do I know how much my shipping will cost?[back to top]
[A.] For the 48 U.S. states see the shipping chart based on dollars.  We offer Free UPS Ground shipping within the continental 48 U.S. states on orders over $1450  (excludes "case lot" merchandise as this is offered at or below our cost).

For all other destinations, that depends on the weight of the box, the size, and the zip code, or country.  Shipping costs can be calculated automatically by adding merchandise to the shopping cart using the 'Buy Now' Button. At the bottom of that page, select the country for international shipping or zip code for AK, HI, PR, and then click on the 'Shipping Quote' button. The shopping cart will calculate the shipping for different shipping options PRIOR to check-out.

All international quotes, and air options for shipping are estimates (usually very accurate). Shipping cost does not include customs duties, fees, taxes to foreign countries.

[Q-15.] How long does it take to get my order?[back to top]
[A.] Orders with a cleared payment are processed in the order that we receive the funds. 

(The product mix we offer is unlike any other worldwide shipper because we carry many lines like wigs to shoes and most other lines in between.  Therefore orders are more difficult to pull and triple check on the tables and clothing racks, and then pack, than a supplier that sells only one line, like shoes.)

Within the same day, or 1 day, or 2, or 3 days, we get ready 90% of the orders, "THEN" your order is given to UPS.  (99% of the orders get out within 5  working days.) 

"AFTER", UPS has picked up the order here in San Diego, Ca, the delivery time takes from 1 to 5 business days for ground service.

For example:  to California, it takes 1 or 2 business days ground delivery time; going to the southeast coast like Florida, it takes 4 business days ground delivery time; to the northeast coast like New York, it takes 5 business days ground delivery time.

2 day or 3 day air delivery time options are available at check out.

[Q-16.] Can I send you a money order for the entire amount including shipping?[back to top]
[A.] Yes, we'll fill the order including shipping cost, if any, up to the amount sent.  If there's a credit, an immediate refund may be issued or a credit will carry over to the next order. UPS will require an adult signature at time of delivery.

[Q-17.] Can I pick out the styles I want in a sample pack?[back to top]
[A.] No, they are already made up ahead of time and are ready to go, there's nothing to talk about, -that's the only way we can keep the prices so low with excellent service.

[Q-18.] When will you be getting in some new (little girls pageant dresses for example)?[back to top]
[A.] In the off-price business (below wholesale), we just never know when we'll find the next great deal on any particular item.

[Q-19.] Do you have a showroom, can I visit you in California?[back to top]
[A.] Yes, Customers are always welcome, but it's more of a warehouse. There's a lot to look at, so plan on spending some time with us. Please E-mail ahead to make an appointment for Monday thru Friday between the hours of 9:00 and 2:00 (very busy with shipping after 3:00).  Please, ABSOLUTELY - NO CHILDREN UNDER 14, green cash only & tax will be charged to California addresses without a sales tax exempt number.

[Q-20.] Do your sizes run "true"?[back to top]
[A.] This is a worldwide clothing industry problem. WMS has bought from 1000's of manufacturers & every manufacturer cuts any size they want and puts on any size label they want to. The problem is getting worse everyday - now there's a new category called "plus size juniors" for heavyset teenagers. We do our best to inform you of the closest size category we think the clothes are in. The good news is that many of the new fabrics being used today are very, very stretchy and fit several sizes.  We sell thousands of pairs of shoes a months and we receive about 4 complaints per year that a customer needed a larger size.

[Q-21.] Do you sell to anyone else in my neighborhood?[back tooes are very standard[A.] No, we don't sell "counterfeits" because they're illegal and we don't want us or our customers to get arrested (it really does happen). If it's not the real thing, but it has the real name or logo on it, that makes it a "counterfeit". We do sell 1st class look-a-likes, but without the famous name or logo on it.

[Q-23.] Do I have to buy 12 all the same?[back to top]
[A.] We always, really do our best to give our customers the biggest possible selection depending upon what it is, read the description next to each picture.

[Q-24] Do you ship COD?[back to top]
[A.] No, we have discontinued CODs because of the high cost of non-payments and returns.

[Q-25.] How do I place an order when on your website?[back to top]
[A.] Customers order an item by first clicking on "Add To Cart". When all items have been put into shopping cart, next click on "New Customers - Register Now". Another page will be displayed; follow the instructions, fill in all the blanks, follow the instructions on the screen, choose a payment option, and click "Create An Account.  When the information is correct, click "continue" and the page, "Review Your Order" will be displayed. Click "Place Order" to submit the order.

If the customer has selected PayPal, the last step is to transfer funds using your PayPal accousnt which includes an estimate of shipping cost. We will receive notification from PayPal of the transferred funds.

[Q-26.]What does "package" mean?[back to top]
[A.] A "unit" is the smallest number of pieces of one item that can be ordered. For example, 1 package of 6 Tops for $18.00 means that 6 Tops are sold for $18.00 - or $3.00 per Top. One package cannot be broken up. If the item is offered as 1 package of 6, then 6 will be sent for the price listed. One package of shoes is one pair, each item has it's own description as to how many are in a package.

[Q-27.] I live outside the U.S., how it The prepaid orders will be filled with merchandise and shipping cost, up to the amount of the U.S. dollars sent to WMS.

Credit/debit cards are acceptable for re-orders.

[Q-28.] I need to order larger quantities of an item than I see offered, do you offer lower prices for larger quantities?[back to top]
[A.] Yes, on many items, but first make sure the pull down menu for quantity pricing has been opened. If so, & larger quantities are needed, contact us for pricing quotes, only if buyer can prepay order by bank wire. Please see the yellow and black "Volume Discount" link near the top left of every page for more discounts.

WMS does offer additional discounts to Customers that send guaranteed funds for a "carte blanche" order.

A very valuable relationship will develop for Customers that can order without selecting "specific item numbers, specific quantities and specific colors of each item."

Additional discounts are based on the number of dollars sent and the quantity of each item per category. Accordingly, the lowest possible price is charged to ensure that the Customer is very pleased and will send more funds for the next order.

Of course we want to send the correct category of merchandise and send only quantities that the Customer can handle, so Customers are invited to tell us what they desire by giving us items numbers and quantities for reference, and then leave it up to us to put the order together.

Of course all ordering may use the reverse process by requesting that specific styles or sizes, or colors, etc. not be sent as our goal is have happy "partners" that keep sending money.

Orders are filled up to the amount of funds sent.

Please order as early as possible so we can do everything possible to perform far better than any other supplier.

[Q-29.] Is all your merchandise pictured on your website?[back to top]
[A.] No, new merchandise arrives most days and it takes several days to get new items on the website. Many items, like summer dress sample packs for juniors, never get a picture on the website because there are just way too many different styles, but we always give customers the largest assortment of styles & colors of an item to help them have the biggest selection to maximize their sales.

[Q-30.] Do you dropship and exactly how does it work?[back to top]
[A.] Yes, we dropship to every country in the world. 

Dropship is the process in which the owner of a business has merchandise sent directly from the Wholesaler to the owner's customer.

For example, Mary in N.J. has a customer Bertha in Texas that ordered a handbag from Mary. Mary gets paid first, then pays WMS for the handbag, and then WMS Drop Ships the handbag to Bertha with Mary's return address on the box - no mention of WMS anywhere on or in the box.

Dropshipping has become much more common in recent years, and many on-line retailers especially use this service because there is no need to warehouse merchandise.

[Q-30-B] How Do I Get Started in my own Dropship business?
[A.] One way is to put the merchandise that you want to sell on online auctions, your current E-Commerce website, a Free Website from Global-Freeway.com or wherever you feel you may generate sales.

Once you receive notification of a sale, you simply collect your customer's funds for the retail price of that sale, being sure to have included all shipping and handling fees. You may choose to accept personal checks, money orders, credit cards, PayPal (highly recommended to process credit card orders). It's your business!

[Q-30-C] Do I have to sign up for any special program to Dropship items? Or do I have to be a Gold Club member?
[A.] No, there is nothing special to sign up for to Drop Ship WMS merchandise. A Gold Card is not related to Drop Shipping.  There are no drop ship fees.

[Q-30-D] How do I place a Dropship order on www.WMSClothing.com?
[A.] The first thing to do is register (if you haven't already) by clicking on the 'My Account' button at the top of any WMS page. When the screen refreshes, click on the 'Register for Free' button (below 'Forgot your Password?')

• Now enter all of your information, as you want it to appear on the return address. This information will only have to be entered once because it will be saved by WMS. An e-mail message will be sent to you confirming registration and it will say 'Hello' followed by your first name in the upper right hand corner.
  
• Now make up and enter a Username and make up a password. Later, the account can be recalled by you by entering your Username and password in the 'My Account' screen.
  
• Now, click on a category and look for what item you want to purchase, and click the 'Buy Now' button. The item will now be added to your shopping cart.
  
• When you're finished adding merchandise, enter your Username and Password in the box at the bottom of the shopping cart and click on 'Continue to Checkout.'
  
• Select a shipping option (UPS Ground, 3 Day Select or 2nd Day Air).
  
• Now click on the box that says 'Billing Address' (below 'Your merchandise will be shipped to:) . Select 'Create New Ship-To Address.
  
• A Pop-Up window will open. If it doesn't make sure that your "pop-up blocking" is turned off. Now enter the address of your Drop Ship customer as you want it to appear on the UPS label, click on the 'Save' button. Make sure that the Drop Ship address is exact, as we have no way to verify the information.
  
• In the comments section, please put "Dropship Order" to verify that it is a Dropship order.
  
• Now click on the 'Click Here to Complete Your Order' button at the bottom.
  
• If PayPal was selected as the method of payment, a Pop-Up window to PayPal with the amount and address information will open.
  
• Follow the step-by-step instructions until 'Payment Sent' appears on the screen. For assistance with PayPal, they can be contacted directly at 1-888-221-1161.
  
• If Money Order was selected as the method of payment, please send a USPS Money Order, made out for the full amount to:

  WMS Clothing
  525 N. Andreasen Dr units #A & B
  Escondido, CA. 92029

  The Status of the order and Tracking can be found by clicking on the 'My Account' tab at the top of any page at wmsclothing.com

Most orders are processed within 8 - 24 business hours after payment is received and notification of shipping details will be e-mailed via UPS to you.

[Q-30-E] Will my Dropship Order have your company information on it?

[A.] No, Dropship orders will have no mention of WMS anywhere on or in the box. As far as the customer knows, we don't exist. When they re-order, it will be from you, not us. Dropship orders are shipped without an invoice, although we will put yours in the box if it's faxed or e-mailed to us before shipping.

[Q-30-F] Can my Dropship order be sent COD?
[A.] No, all Dropship orders must be prepaid.

[Q-30-G] Are there any additional fees?
[A.] Not from WMS, the price you see at checkout is the price that you pay with WMS. Any shipping and handling charges are calculated with the shipping. There are no additional fees to Dropship, we even prepare customs documents for free.

[Q-30-H] Can I download your pictures and merchandise descriptions and use them in my Dropship website/catalog?
[A.]  Yes, we're happy to help our customers build up their business by using our pictures for free. (Hint: right-click on an image and then select "Save Image As..." This will save the picture to "My Pictures") AOL users need to open an Internet Explorer window to save images. Please Note: Pictures with professional models are and remain the copyrighted property of the products' manufacturer and it might be asked that their pictures be removed from unauthorized/your websites.

[Q-30-I] Is there anything in the catalog that can't be Dropshipped?
[A.] No, everything in the on-line catalog may be Dropshipped. There is no limit.

[Q-30-J] Can I still get Free Shipping if my Dropship order is over $1450.00?
[A.] Yes, all prepaid orders over $1450.00 have FREE UPS Ground Shipping to th 48 states. Dropship Orders must be prepaid, so they can ship to the continental US for FREE if the requirement is met.

[Q-30-K] Can I still get free shipping if I place multiple orders that add up to $1450.00?
[A.] No, the computer can only calculate Free Shipping on single orders.

[Q-30-L] Do you do International Dropship Orders?
[A.] Yes, WMS will Dropship to almost any country in the world. Most customers now select UPS for speed and trackability. Parcel post options are also available. WMS cannot be responsible for delivery by postal services. A lot of international dropship orders can be paid via PayPal, but larger dropship orders must be prepaid by U.S. Postal money order, or bank wire U.S. dollars to us. WMS does NOT charge to prepare customs'docs.

[Q-30-M] If the item says 1 lot of 6 for $30.00, can I get 1 for $5.00? (for example).
[A.]No, lots cannot be broken up. If the item is offered as 1 lot of 6 then 6 will be sent for the price listed. Most customers choose to Drop Ship merchandise that is offered one at a time such as lingerie, shoes and handbags.

[Q-30-N] Can I order 1 lot of 6 and have the items sent to different addresses?
[A.] No, the computer will not allow an order to be shipped to more than 1 address. Customers may however have the lot delivered to them directly and then sell individual pieces.

[Q-30-O] If I place 3 orders for the same item, will I get the quantity discount?
[A.] No, the quantity discount can only be applied if more than 1 of the same item is bought in a single order. There is no way for the computer to apply a discount across multiple orders.

[Q-30-P] The site says "Free Dropshipping" but I still get charged shipping. Why is that? "Free Dropshipping" means that there is no additional service charge to have an order drop shipped. Many wholesalers will charge extra for this service, but we do not. It does not mean that drop ship orders get free shipping. Normal shipping and handling charges still apply. WMS also prepares customs' docs to foreign countries for Free!

[Q-30-Q] What happens if my customer wants to make a return?
[A.] Any return for a Dropship order must be made to the retailer (you). The items may then be returned according to the online Company Policy. WMS does not offer  exchanges or refunds. Many Dropshippers will sell any returned item on eBay.

[Q-30-R] How do I get in contact with you if my question wasn't answered in the FAQ?
[A.] After you've visited our website catalog and read our Company Policy, please feel free to email us at wms@wmsclothing.com or call us at 1.760.233.9800.

[Q-31.] Do I need to pay sales tax?[back to top]
[A.] Sales tax will be charged on California orders only if WMS does not have resale certificate on file prior to shipping.

[Q-32.] When I try to send my order, it keeps asking me to login. What do I do?
[A.] First make sure the user name and password is entered correctly. All passwords and usernames are cAsE sEnSitive. Do NOT use more than 16 characters.  For immediate assistance with your password, between  8:30am - 4:30pm pst,  call 1.760.233.9800.

If that doesn't work, close all of you browser (internet program) windows. Then reopen them and try logging in again.

Finally, if that still doesn't work - download Mozilla Firefox from www.Mozilla.com. It's a fast, free, and very secure internet browsing program that works just like Internet Explorer, only better.

[Q-34.] Do you guarantee that my customers will like the merchandise that I pick out, and that I will make money?[back to top]
[A.] We wish we could, but the answer is NO. We offer goods on a world-wide basis, not for a particular individual in a particular neigborhood.  How could any legitimate, sane, truthful wholesaler guarantee that? The merchandise you select and your marketing strategy is your area of risk and responsibility, NOT ours.

[Q-35.] What are Bonus Points?

• You get 100 points simply for registering!
• For every dollar you spend on our site, you get .25 point!
• For every approved product review you post, you get 50 points!
• Redeem 400 points for a dollar in savings.
  What's the bottom line? For every $400.00 you spend, you get $1.00 off your next order!!
• Tell your reseller friends and get stuff free!
  Getting things for free has never been easier! Simply refer your friends to our site and we will give you 1000 points for each user who registers and purchases more than $50 in merchandise.

[Q-36.] How do I pay for an order using a Bank Wire or a Direct Deposit to Bank of America?[back to top]
[A.] First, make sure that you have actually completed your order and received an order number. When the order is complete, the order number will appear in your "My Account and Order" page. Next, take the total, and our Bank Transfer (click here) information to:

• any Bank of America and give the WMS information to the teller to make a Direct Deposit

~OR~

• to make a Bank Wire Transfer, go to your bank and give the WMS information to the teller.

[Q-37.] How long does a Bank Wire or Direct Deposit take to get to WMS?[back to top]
[A.] A Bank Wire transfer is actually not instantaneous, and can take a few days. Once it is received, your order status (available in your My Account page) will change from "Waiting for Payment" to  "Processing." If more than 3 business days pass, please send us an email to confirm the receipt and total.

Direct Deposit is instantaneous.

[Q-38.] When should I send a Bank Wire?[back to top]
[A.] 99% of orders can be paid using Credit Card, PayPal since they are immediate and free to send. Further, a bank may charge a fee to send a Bank Wire. A bank wire is best used for larger orders ($1000.00+) or some out of the country orders. We may also request a Bank Wire for some orders.

[Q-39.]Do you guarantee that you always have what I ordered in stock? [back to top]
[A.] We experience a 92 % fullfillment rate, which is quite high in the industry for what we do. We know how important this is for our members so our website is up to date by the minute Monday thru Friday during business hours, and we also use safe levels. However occasional glitches due occur and when appropiate, we do try to contact our member regarding other options, and refunds are handled promptly!

[Q-40.]What is the difference between UPS and the US Postal Service (USPS) when I ship my package outside the USA? [back to top]
[A.] Generally speaking UPS has lower shipping costs than the Postal Service. UPS tracking is very specific, and they rarely lose a package. However, on delivery UPS may ask for an additional payment of brokerage fees and fees charged by Customs. We've seen these fees range greatly from country to country, from only a few dollars to 50% or more of the shipment's value. Please check with your local UPS and Chamber of Commerce for more information before ordering.

The US Postal Service tends to cost a little more, but they tend to incur fewer Customs charges and do not charge a brokerage fee to have their packages cleared, which could save our Members a lot of money. However, their tracking leaves a lot to be desired and Postal carriers around the world are known for occasionally losing packages. If this happens we cannot not file an insurance claim involving two country postal delivery systems, so use this service at your own risk.